Terms & Conditions

01. Interpretation & definitions

Words with an initial capital letter carry the meanings defined below. These definitions apply whether the terms appear in singular or plural form.

• Company - ShigHoops LLC, based in Hacienda Heights, California. Also referred to as "We", "Us", or "Our".
• Service - the basketball training, communications, and related services provided by the Company.
• Terms - these Terms and Conditions, forming the entire agreement between You and the Company regarding use of the Service.
• You - the individual accessing or using the Service, or the parent/legal guardian of a minor enrolled in the Service.

02. Acknowledgement

By accessing or using the Service, You agree to be bound by these Terms and our Privacy Policy. If You disagree with any part of these Terms, You may not access or use the Service. You represent that You are over the age of 18, or the parent/legal guardian of a participating minor.

03. Communication terms

3.1 - SMS Messaging. By providing your phone number and giving explicit consent, you agree to receive recurring SMS messages from the Company, including appointment confirmations and reminders, membership and account information, and promotional messages and program updates. Text "STOP" at any time to cancel, or "HELP" for assistance. Message and data rates may apply; message frequency varies. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchasing or participating in our services.

3.2 - Email Communication. By providing your email address and giving explicit consent, you agree to receive recurring emails from the Company, which may include appointment confirmations, membership updates, and program information. You may unsubscribe at any time via the link in any email. Unsubscribing from marketing emails does not stop essential service communications such as scheduling or safety alerts.

04. Membership terms

All memberships are billed on a recurring monthly basis. By enrolling, you agree to the following terms:

4.1 - Billing Cycle. Memberships are billed monthly in advance: Starter $225 (4 sessions), Committed $299 (8 sessions), Elite $399 (12 sessions). Your payment method is charged automatically on your plan's billing date. Sessions are allocated per calendar month and do not roll over unless agreed in writing. Prices may change with 30 days' notice; your current billing cycle is unaffected.

4.2 - Pausing Membership. Membership pauses are handled case-by-case. Contact us at ethan@shighoops.com to request one.

4.3 - Canceling Membership. Memberships may be cancelled or changed with 7 days' notice before the next billing date. No refunds are provided for mid-cycle cancellations or unused sessions.

4.4 - Missed & Make-Up Sessions. Please give at least 24 hours' notice to reschedule a session; sessions cancelled with less notice may be counted as used. Sessions cancelled by ShigHoops, or cancelled due to weather or unsafe court conditions, are rescheduled at no charge.

4.5 - Switching Plans. Plan change requests may be submitted by email or text. Changes take effect on the next billing cycle, subject to availability.

05. Free trial terms

One (1) free trial session is offered per new athlete, at no cost, with no obligation to purchase and no payment details required. Trial sessions must be scheduled in advance; 24 hours' notice is required to reschedule. Missed trials without notice may not be rebooked. All participants must comply with our Code of Conduct.

06. Code of conduct

We ask for punctuality, effort, and respect for the courts we share with the community, coaches, and other players. Participants should refrain from profanity, disruptive behavior, or inappropriate conduct, and follow all instructions from staff. ShigHoops may end a session or membership for unsafe or abusive behavior, without refund.

07. Media release

By participating in the Service, You grant ShigHoops LLC permission to capture and use photos and videos for coaching feedback and promotional purposes, including social media and advertising. Nothing identifying a minor is published publicly without separate written permission from a parent or guardian, which You may withdraw at any time by emailing ethan@shighoops.com. We will stop new use of your image within 5 business days of receiving your request; previously published materials will not be recalled.

08. Privacy policy

We collect and store personal information, such as name and contact info, to administer the Service. We do not sell or share your information without consent, except as required by law. Please refer to our full Privacy Policy for complete details on how your data is collected, used, and protected.

09. Waiver of liability

Basketball involves physical activity and inherent risk of injury. By participating in the Service, You (and/or your minor child) voluntarily assume the ordinary risks of athletic participation, to the fullest extent permitted by California law. You agree to release and hold harmless ShigHoops LLC and its staff from liability for injuries, losses, or damages, and to authorize emergency medical treatment in the event of injury when a guardian cannot be reached. You confirm the athlete is physically able to participate and that you have disclosed any relevant medical condition. Parents and guardians are welcome and encouraged to remain present during sessions. If enrolling a minor, You affirm that You are their legal guardian and consent on their behalf.

10. Promotions

Any promotions made available through the Service may be governed by rules separate from these Terms. If You participate in any promotion, please review the applicable rules as well as our Privacy Policy. If promotion rules conflict with these Terms, the promotion rules will apply.

11. Your feedback to us

You assign all rights, title, and interest in any feedback You provide to the Company. If for any reason such assignment is ineffective, You grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, disclose, distribute, modify, and exploit such feedback without restriction.

12. Links to other websites

Our Service may contain links to third-party websites or services not owned or controlled by the Company. We assume no responsibility for the content, policies, or practices of any third-party websites and are not liable for any loss or damage related to third-party content or services. We strongly recommend reviewing the terms and privacy policies of any external sites You visit.

13. Termination

We may suspend or terminate access to the Service immediately, without notice, for any reason including violation of these Terms. You may also request to end your enrollment at any time by contacting us at ethan@shighoops.com.

14. Limitation of liability

To the fullest extent permitted by law, the Company's total liability shall not exceed the amount You paid for the Service in the three months preceding the claim, or $100 USD, whichever is greater. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, business interruption, or injury, even if advised of the possibility of such damages.

15. "As is" & "as available" disclaimer

The Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. We make no guarantees that the Service will meet Your expectations, operate without interruption, or be error-free. Some jurisdictions do not allow the exclusion of certain warranties or liabilities; in such cases, the above limitations apply to the greatest extent permitted by applicable law.

16. Governing law

These Terms are governed by the laws of the State of California, United States. Any disputes will be handled exclusively in the appropriate courts of California.

17. Disputes resolution

If You have any dispute or concern with the Service, You agree to first attempt to resolve it informally by contacting the Company directly at ethan@shighoops.com.

18. Severability & waiver

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not be deemed a waiver of future enforcement of that or any other provision.

19. Translation & interpretation

These Terms and Conditions may have been translated for your convenience. In the event of any discrepancy or conflict between a translated version and the original English version, the English version shall prevail.

20. Changes to these terms

We may update these Terms and Conditions at any time without prior notice. The most current version will always be available on our website or provided upon request. By continuing to use the Service after any changes are made, You agree to be bound by the updated Terms.

21. Contact us

Email ethan@shighoops.com · Phone 626-277-1819 · Mailing Address ShigHoops LLC, Hacienda Heights, CA, USA